Will I be travelling with a reliable company?
Trafalgar has been creating exceptional guided holidays for almost 70 years. With more than 230 trips to worldwide destinations, including Europe, North, Central and South America, Asia and Africa, we continue to offer new ways to travel every year. We were the first to create Insider Experiences; enabling our guests to appreciate their destination through genuine local experiences, such as dining with locals in their homes. And we continue to evolve guided travel in new directions. Travel is our passion. See it for yourself in what our guests say on social media, and how we’ve won more awards than any other guided travel company.
Will I be travelling with people from other countries?
The beauty of taking a guided holiday with us is you will have the opportunity to meet and travel with people from all over the world. By travelling with an international company, you'll forge friendships with people from countries as diverse as the United States, Canada, Europe, New Zealand, South Africa, Singapore and the United Kingdom.
How many people are on a Trafalgar holiday with me?
On Trafalgar guided holidays you will find an average of between 40 and 45 guests on itineraries throughout Europe. There will be a maximum of 52 guests on Trafalgar trips throughout the United States and Canada. On our new Hidden Journeys guided holidays, there is a maximum 26 guests on each itinerary.
Will I have time on my own?
We design each itinerary with the perfect balance of planned activities and personal time to explore. We also give you the opportunity to personalise your trip with a range of Optional Excursions at competitive rates, which allow you to choose how you spend some of your time. You might choose to enjoy some of the best seats in the house at the world-famous Moulin Rouge in Paris. Or maybe take a magical early-morning balloon ride over the Napa Valley – the choice is yours. If you're after extra time for independent sightseeing, our At Leisure range of guided holidays offer a more relaxed pace holiday with two or three nights stay in each location. Enjoy late starts and spend more time exploring with the option to experience each destination as you wish.
Will the coach be modern and comfortable?
No matter where you travel with us, you'll always relax in comfort and safety on board our modern coaches. We pride ourselves on having the finest fleet of fuel-efficient, fully air conditioned coaches all with reclining seats and an on-board restroom for your convenience. The high vantage point from your coach's window means you can take in all the glorious scenery whether it's in a vast rural landscape or an urban city centre, no matter what destinations you visit on your guided holiday.
Are the hotels air-conditioned?
We select our hotels for their quality, impeccable service and comfort, with the majority of them having air-conditioning. Few hotels in the northern Alps of Europe have air conditioning due to the colder climate, however you will find all our selected hotels maintain comfortable temperatures and a range of amenities.
What are the Travel Directors like?
Our Travel Directors come from a variety of backgrounds and include former teachers, sales managers and lecturers who all share a passion for travel. These experienced professionals show you what the guidebooks can't — a true insider's perspective on each destination. They have had extensive training and at least five years' experience behind them. Your Travel Director creates a travel experience you simply cannot have on your own. With their diverse range of talents, they will act as your personal concierge to make your holiday seamless and hassle free plus they'll spark an atmosphere of fun for the whole group. This makes them the best of the world's elite travel professionals. To see our Travel Directors www.trafalgar.com/aus/choose-trafalgar/travel-directors
What are Trafalgar’s different trip styles?
With 7 core trip styles and 3 other trip styles, we have more trip styles to choose from than any other guided travel company. Our core trip styles all offer these Trafalgar Essentials: Insider Experiences, ease, free time and flexibility. Our other trip styles provide different inclusions, but still offer Trafalgar Quality.
Trafalgar’s Core Trip Styles:
Regional Explorer: Discover a region in two or more countries
Country Explorer: Discover one country in depth
At Leisure: Enjoy later starts and longer stays at a more leisurely pace
Family Experiences: Designed so the family can learn and have fun together
Hidden Journeys: Enjoy less visited places in groups of 26 or less
Cruise, Rail and Combinations: Amazing holidays from a different perspective
Special Interest: Holidays for people with a particular passion
Trafalgar’s Other Trip styles:
Discoveries: Explore several countries at a faster pace
City Breaks: Enjoy an extended stay in a European capital
CostSaver: All the essentials without compromising on quality
What is the difference between visit, view and see in the itineraries?
To assist you in browsing our trips online or within our brochures, there are some common terms used throughout our itineraries: Visit - The coach will stop and you will visit a specific site. The entrance fee is included in the guided holiday. View - A brief stop and view from the outside. This is a great opportunity for you to take photos. See - The coach will drive by the site so that you can see it. Sightseeing tour - A Local Guide or Expert will accompany you on a tour of the town, city or site. Orientation tour - Places of interest will be identified, after which you will have plenty of time to explore independently. 'Why not see' or 'perhaps enjoy' - These phrases refer to Optional Excursions not included in the guided holiday package, but are available from your Travel Director at a competitive and affordable price. Time to explore and discover — You will have free time on your own for independent sightseeing and discovering the city or town on your own. A day to relax — There are no planned activities, giving you time for Optional Excursions, independent sightseeing or simply relaxing and taking in the destination.
How does Trafalgar support sustainable tourism and protect the environment?
Trafalgar is a founding partner of The Travel Corporation's Conservation Foundation, a non-profit organisation established in 2008. So far, the Foundation has committed over US2 million to help underprivileged communities and support sustainable tourism around the world. The Foundation is also proud to support the National Trust in its project to build new environmentally sustainable visitor facilities at Northern Ireland's iconic World Heritage listed Giant's Causeway.
What is Gold Seal Protection?
Gold Seal Protection is the most effective tool to give you peace of mind. For only $99* should you choose to cancel your guided holiday for any reason, prior to departure from Australia, we will refund your deposit and/or guided holiday payment. Gold Seal Protection must be paid with the deposit and cannot be added at any later date. Full Gold Seal protection details and conditions are found within each Trafalgar brochure which can be viewed from this this web page. *Prices are subject to change without notice.
Can I book a group?
Travelling as a group is easy on any one of our guided holidays. Groups of between five to eight people, when travelling together qualify for a 5% discount to the LAND-only portion of the holiday. If nine or more guests travel together, we offer attractive group discounts based on the number of people travelling. So it pays to get together with your family and friends!
What happens if I am travelling alone? Is there an extra charge?
We know solo travellers have different needs — some want the privacy of their own room while others would rather save money and share. So we make it simple by offering two options. Guaranteed room share - When travelling alone, we understand that some clients do not want to incur the additional expense of a single room supplement. With this in mind Trafalgar offers you the opportunity to purchase these holidays on a room sharing basis on the majority of our itineraries. We will accommodate you with a fellow guest of the same gender on a 'two-bedded' room basis (non-smoking rooms only). Please note that we cannot guarantee that roommates will be of a similar age group. This is an enjoyable way to travel and get to make new friends as well as a positive way to stretch your holiday budget further. If we fail to match you we will provide you with a single room at no additional cost to you. Single supplement value - If you prefer the privacy of your own room, you'll appreciate our low single room supplement. See the itinerary of your choice within the brochure for details of the supplement price. Please note, each holiday has a limited number of single rooms and single occupancy may be restricted to certain cabin categories on cruises.
And as part of our drive to make it easier for singles to travel, we have included some departures with a 50-100% discount on our standard single supplement*.
Do I need Travel Insurance?
We strongly recommend that all guests have a travel insurance policy to ensure your peace of mind before and whilst travelling. It's important that you protect yourself in case of trip cancellations, an interruption for any reason, baggage delays or loss of baggage and medical expenses.
Will I need a passport?
Passports are needed when travelling outside your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.
Will I need a visa?
You are responsible for obtaining all necessary visas prior to the departure of your guided holiday. Depending on your nationality, you may need visas to enter certain countries included on your trip. Please note that obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult GTD and the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require and how to obtain them. To assist you in this process, we recommend that you visit www.smartraveller.gov.au for general information or www.visalink.com.au to provide you with a comprehensive visa service. We recommend you do this two months prior to your departure from Australia.
What is Express Check-In?
Our Express Check-In service helps us provide you with the best travel experience possible. It’s easy and takes less than 10 minutes to complete, and enables us to deliver these great benefits:
■ A more tailored trip for you
■ No paperwork on holiday
■ Smoother hotel check-ins
■ Travel tips and exclusive savings on travel-related goods and services
We will also be able to quickly locate you or your nominated contact in the unlikely event of an emergency. Please complete the express check-in as soon as possible after booking your holiday — find out more at www.trafalgar.com All your details are kept secure and we will not share your information with third parties.
When will I receive my documents from Trafalgar?
Travel documents are usually sent 21 days prior to your trip's departure.
Can I request special dietary meals?
We can accommodate guests who are vegetarian and can assist with diabetic, gluten-free and other medically-recommended diets. Please advise us at time of booking. Unfortunately, we’re unable to supply meals in accordance with strict religious requirements. We can’t provide salt-free, Kosher, Halal, requests for specific dietary supplements such as soya milk, and high protein or low-carb meals.
Do you have a frequent traveller program?
Yes, you can join our Trafalgar Travel Club at the end of your trip by completing the feedback questionnaire. Membership is free and as a Travel Club member you'll have access to great promotional benefits and be entitled to a 5% discount on your next guided holiday.
How much luggage can I bring?
You are allowed to bring one suitcase per person with the dimensions of 76cm x 46cm x 25cm (30in. x 18in. x 10in) and weight not exceeding 23kg (50 lbs) due to the limited space on the coach. You can also bring one piece of hand luggage, provided it is small enough to take on the coach and does not have telescope handles. PLEASE BE AWARE THAT YOUR AIRLINES HAVE THEIR OWN SEPARATE RESTRICTION AND THEY MAY BE DIFFERENT TO THOSE OF TRAFALGAR GUIDED HOLIDAY
Is baggage handling provided?
Yes, all hotel baggage handling is provided at no extra charge and included in your holiday purchase price. One suitcase per person will be brought to your hotel room.
How do I change my currency?
Currency can be exchanged at airports or banks. International debit and credit cards are accepted at most bank machines (ATMs) throughout the world. It is a good idea to check with your bank prior to your departure, to be sure that your cards operate in the destinations in which you a travelling.
Are tips included?
We’ll check you in, look after your luggage and take care of all hotel porterage, tips and gratuities –whether it is for restaurant staff, chambermaids or porters.
On a majority of itineraries you have the option to pre-pay gratuities for your Travel Director and Driver. Be sure to ask GTD for the pre-paid gratuity amount. Be sure to check at the time of booking if gratuities are included in your holiday package. If you prefer to not pre-pay gratuities, the recommended amounts are as follows: Travel Directors EUR4/US6/CA6 per person, per day Drivers EUR2.50/US3/CA3 per person, per day Local Guides and Specialists EUR1/US2/CA2 per person, per day.
Can I bring a wheelchair on my trip?
Yes, in most circumstances you are able to travel with a wheelchair on your trip as long as you are travelling with a person who is willing and able to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.
What type of outfits do I pack and will I need formal attire?
This will depend on not only your personal preference, but the destinations you are visiting and the time of year you will be travelling. It is advisable to bring at least one 'smart' outfit for special evenings or Highlight Dinners. If your itinerary visits churches or places of worship, you may be required to wear items that cover your shoulders and in some cases, knees. When travelling, we recommend bringing items that are casual and lightweight, and require little or no ironing.
What type of weather can I expect?
Weather varies in different parts of the world, between each destination and the time of year in which you choose to travel. It is always advisable to check the weather forecast before you travel as this will help you to determine what to pack for your holiday. You can find out local weather conditions throughout various websites such as www.weather.com.
Do I need any vaccinations?
This will depend on your trip destinations. Speak to your travel agent or doctor to find out if vaccinations are required for the countries you will be visiting. If you’re taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday. For more information, visit your country's travel health and advice bureau website.
What are Optional Excursions and when do I purchase them?
We realise that everyone likes some time to themselves, which is why we’ve left free time on all of our itineraries. If you want to get the most out of your destination, our Optional Experiences let you tailor your trip. Your Travel Director will tell you about all of the Optional Experiences available on the first day of your trip. Payment can be made by credit card or cash.
Can I use my electrical appliances?
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Must I know the native languages of the countries I am visiting?
While it is a nice gesture to greet local people in their native language, it is not essential as your Travel Director will normally be able to help you. They will teach you common phrases and be there to offer friendly assistance.
Can I have laundry done?
Most hotels do offer a laundry service and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
How can I keep in touch with family and friends?
Generally, a mobile phone is often the easiest way to communicate with others back home. Be sure to check with your service provider of their coverage and costs when outside your home country. When making a phone call from your hotel room, almost all hotels will add a service charge to the cost of any calls. This charge can be high, especially for international calls. It is generally cheaper to use public phones (pay phones) or obtain an international calling card. Depending on the countries you are visiting, internet facilities are generally available in most hotels at a charge, for those guests wishing to use their lap top or mobile internet device.
Is there seat rotation?
Yes, your Travel Director will implement a seat rotation system, whereby all guests will rotate their seats on the coach daily. This allows for everyone to experience the spectacular views from different seats, and you'll have a better opportunity to get to know your fellow travellers.
What if I become ill on my trip and am unable to continue?
Your Travel Director will assist you with a doctor's visit or hospitalisation should you require. Trafalgar has a dedicated Customer Care Department in Europe or our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise all travellers to purchase.
What if I arrive late and miss a feature on the trip?
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
Can I drink the water in the countries I will visit on my trip?
In Britain, Western Europe, Scandinavia, the United States, Canada, Australia and New Zealand the answer is yes. For other countries visited you will be informed by your Travel Director.
Is smoking allowed on the coach?
There is a no smoking policy when on board the coach. We do, however make plenty of comfort stops, allowing you ample opportunity to smoke outside if you wish, stretch your legs, take a scenic snapshot or enjoy a cup of coffee.
What is the London Reception Centre and what facilities does it offer?
Our London Reception Centre is your point of contact for all holidays that start in London. Drop in and take advantage of our services and facilities:
- Local Hosts — our knowledgeable Hosts will help you with any holiday query
- Booking service for London sightseeing and attractions — save time with priority entry to the city’s famous attractions (where applicable)
- Free Internet access
Our Local Hosts also visit your hotel daily, if your accommodation has been booked through Trafalgar. Check the hotel noticeboard or ask the concierge for visiting hours. Your Host will provide departure information, help you book London sightseeing trips and tickets and assist you in any way they can.
Are airport transfers provided?
Transfers will depend on the guided holiday you choose and vary amongst destinations. In general, if you are joining and departing your guided holiday on the first or last day, return transfers between the airport and hotel are included (excludes itineraries starting and/or ending in London). Should you extend your stay with additional nights accommodation before or after your guided holiday booked through Trafalgar, you may be able to purchase transfers at an additional cost. If you are unsure please ask GTD about your specific airport transfer information.